Last Updated: April 21, 2026
1. Our Commitment
Petun Flooring is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA).
2. Accessible Customer Service
We strive to provide our products and services in a manner that is accessible to all our customers, including those with disabilities. Our customer service standards include:
- Communication: We will communicate with people with disabilities in ways that take into account their disability.
- Service Animals: We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
- Support Persons: A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
3. Information and Communications
Petun Flooring is committed to making our information and communications accessible to people with disabilities.
- Website Accessibility: We are continuously working to ensure that our website (petunflooring.ca) and its content conform to WCAG 2.0, Level AA standards, as required by Ontario’s accessibility laws.
Accessible Formats: If you require information in an alternate format (such as large print or digital transcripts), please contact us, and we will work with you to meet your needs at no extra cost.
4. Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities (e.g., showroom ramp maintenance or accessible washroom repairs), Petun Flooring will notify customers promptly. This notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
5. Training for Staff
Petun Flooring provides training to employees, volunteers, and other staff members who deal with the public. Training includes:
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005.
- How to interact and communicate with people with various types of disabilities.
- How to use equipment or devices available on-site that may help with providing services to people with disabilities.
6. Feedback Process
The ultimate goal of Petun Flooring is to meet and surpass customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.
- Email: info@petunflooring.ca
- Phone: +1 (226) 666-0789
All feedback, including complaints, will be directed to our management team, and customers can expect to hear back within 5 business days.
7. Modifications to This or Other Policies
Any policy of Petun Flooring that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.