Last Updated: October 17, 2026
At Petun Flooring, we take great pride in the quality of our products and our commitment to customer satisfaction. To ensure a transparent and fair process for all parties, please review our updated return and refund guidelines below:
1. Return Period and Conditions
- Returns must be initiated within 20 days of the original purchase date. We strictly do not accept any returns after this 20-day period.
- A valid Petun Flooring original invoice must be presented at the time of return.
- Returns are only accepted for unopened and undamaged boxes. The product must be returned in its original condition. We cannot accept returns on opened or partially used flooring boxes.
2. Final Sale Items (No Returns)
The following items and services are considered Final Sale and are not eligible for return, exchange, or refund:
- All Accessories: This includes, but is not limited to, t-moulding, reducers, stair nosing, trims, stair treads, and risers.
- Special Orders: Any materials ordered specifically for a client that are not part of our regular stock.
- Custom-Made Materials: Products tailored to specific project dimensions or requirements.
- Discontinued Items: Materials that are no longer being manufactured.
Hardwood Flooring – Return Policy
Please note that returns are not accepted for Canadian-made hardwood flooring products sourced from suppliers outside Ontario. Due to supplier return restrictions and the associated costs, we appreciate your understanding.
3. Fees and Charges
- Restocking Fee: A minimum restocking fee of 25% will be applied to all eligible product returns to cover handling and administrative costs.
- Delivery Charges: Please note that all delivery charges are non-refundable.
4. Return Logistics
The customer is responsible for the logistics of returning the product. Returns must be made by the customer to our store or the specific warehouse address provided. This applies whether the item was originally picked up by the customer or delivered by our team.
5. Deposit and Cancellation Policy
A deposit is required to secure all flooring supply and installation services. The deposit amount and terms are clearly outlined in your service agreement.
Upon receipt of the deposit, materials may be ordered and project scheduling may commence. If the customer cancels the project after the deposit has been paid, the deposit is non-refundable, to cover applicable administrative costs, material ordering, project preparation, and any supplier return shipping or restocking charges incurred as a result of the cancellation.
6. Important Note on Colour Matching
Because manufacturers do not permanently maintain the same colour batches or dye lots, we strongly recommend that our customers purchase and keep extra boxes of their flooring as a backup for any future repairs or replacements.
7. Contact Us
For any questions regarding our Refund and Return Policy, our team is ready to assist you: Petun Flooring Customer Support
- Email: info@petunflooring.ca
- Phone: 1 226 666-0789
Location: 107 Manitou Drive Unit: 13 Kitchener, ON N2C 1L4